Refund policy

At ARÖ Studio, every piece is created with intention - from carefully chosen fabrics to handwoven details and handcrafted finishing. Our products are not mass-produced. Each bag is made in limited quantities, often requiring days of work, making every piece truly special and one of a kind.

Because of the handmade nature of our work and the small-scale way we operate, we are currently unable to offer returns or refunds once an order is placed.

Why we don’t accept returns

Each ARÖ Studio piece is made with detailed craftsmanship, and once it leaves our studio, it cannot be restored, resold, or recreated in the same way. As a small brand working with limited stock and artisan-made materials, accepting returns would lead to wastage and would not support the sustainable, mindful production we believe in.

We truly appreciate your understanding and support for slow, handcrafted fashion.

No Returns / No Refunds

All purchases made from ARÖ STUDIO are final sale, and we do not accept returns or refunds for:

  • change of mind
  • personal preference after delivery
  • incorrect product selection by the customer

Handcrafted & Handwoven Disclaimer

Since our products are handmade and handwoven, slight variations in:

  • weave
  • texture
  • color tone
  • finishing
    are natural and part of the beauty of handcrafted work. These are not considered defects.

If you receive a damaged or incorrect product

We take quality seriously. If your order arrives damaged or you receive the wrong item, please contact us within 24 hours of delivery.

To help us resolve your concern quickly, please share:

  • an unboxing video (mandatory, without cuts)
  • clear photos of the product and packaging

Once verified, we will gladly offer a replacement (if available) or store credit, depending on the situation.

Unboxing Video Requirement

To ensure fairness for both the customer and our small studio, an unboxing video recorded from start to finish is required for any claim regarding damage or incorrect delivery.

Contact Us

If you have any concerns, we’re always here to help.
📩 Email us at:  supportaro@gmail.com

Thank you for choosing ARO STUDIO and for supporting handcrafted work made with care.